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The CYREN Antivirus solution delivers unprecedented virus protection detection.However, no solution is perfect and sometimes messages contain viruses but are sent to the end-users (false negatives) or legitimate business and personal correspondence may b...You need to send us a sample of the quarantined files for analysis. If F-PROT Antivirus icon is not visible in the system tray, please restart your computer.Below are instructions on how to do so: To start with, you need to disable the file system scanner. If it does not solve the issue, do the following: There are two possible reasons why F-PROT ...With F-PROT Antivirus installed, start your computer in Safe Mode. If you are repeatedly being redirected back to the Customer Sign-in page while trying to download the program from the Customer Zone then please make sure that the date and time settings on your computer are correct. This only occurs when your Customer Number has been mistyped.Please make sure you have entered your Customer Number correctly. If you have enabled password protection in your program, you may need to enter the password to modify your current program's settings.We have moved to a new Web Shop, which makes the user access much easier, as we no longer use the old Customer ID´s (which can be difficult to remember).
SITUATION: You entered your new subscription key in the program but F-PROT Antivirus fails to update your subscription. When installing F-PROT Antivirus for Windows on Windows Vista , you get the welcome screen.
When trying to install F-PROT Antivirus, you may receive the following message (see below): The workaround for this issue is to install F-PROT Antivirus at the command-line with the silent switch.
To enter the command line, go to Start, select Run, write...
You receive the following error message when trying to install F-PROT Antivirus:"Error 1316.
A network error occurred while attempting to read from the file: [path]"This is a Windows Installer error that may occur when it tries to access the i...
SUBMITTING CRASH INFORMATION TO TECHNICAL SUPPORT If a crash (BSOD) occurs, and you think it may have been caused by F-PROT Antivirus, please submit relevant information to our Technical Support Team.