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03-Aug-2017 23:33

JENELYN: Okay thank you for letting me know and I understand that you wnat to verify your provisioned speed.Rest assure we will provide the right and accurate informations.Mohd: Peter, as I checked you are using Blast internet deal, as per your area with this deal you will get up to 105 mbps download speed.PETER_: So I am currently seeing 45mbps download PETER_: What needs to happen to ensure that I see the 105mbps promised speed?With this case I am sorry to say but for us to resolve the issue and provide you accurate details I am in need to transfer you to sales department.Please be advised that double speed promotion is only eligible for those who are new customers and for those who have double play and tripole play package.PETER_: The sales agents I was speaking too seem to think I should be seeing 105 Mohd: I will be more than happy to check the information for you, Peter. Please be assured I will do my best to help you with your concern. Mohd: Peter, may I have your complete name, phone number, service address and last 4 digit of your SSN registered on your account for security purpose?PETER_: xxxx Mohd: Thank you for providing that information.

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JENELYN: I am only transfering you back to our sales team o give you accurate explanations regarding to the package you have here on our system Peter.

This all began with my desire to upgrade my internet speed and I was actually considering adding cable tv back for the fist time in years because the packages looked really compelling. Would you mind waiting for a couple of minutes while I do the research? To activate the service you just need to call 1-855-OK-BEGIN (186) or you may follow the easy instructions at PETER_: But I don’t need any equipment for the internet portion of this PETER_: And I don’t want to pay for a self-install kit when I can pick up the equipment at the local office for not cost.